Wondershare recoverit refund11/24/2023 ![]() ![]() ![]() If we are unable to solve it, we'll process a full refund per your request. Please don't worry, our technical support will contact you to do further troubleshooting with 1st priority and then provide a solution for you. Back to the problem (files not found after recovered) you reported, we apologize for the inconvenience that happened on your end. In case you need phone support urgently, you may also submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may reach us more flexibly from the link below. Sadly to hear that you didn't get in touch with our support team, and we understand it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Recoverit Updated Nov 18, 2022 We'll continue to do improvements and add more powerful features to this software, and hopefully, you'll be back to us in the near future! To take care of your benefit, our support has already processed a refund for you. Really appreciate your time and patience! It is regret to know that this product doesn’t live up to your expectations this time. Your patience is highly appreciated! - Upon checking, we find our technical support is closely following up on your case and would like to do their best to provide a solution in a targeted manner. As you have already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it and then evaluate your refund request further. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. This is because iSkysoft cooperates with a third-party. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. A refund request by the customer on the grounds of unauthorized purchase, such as credit card fraud. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to recover files normally with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. The 1 Year Subscription is only valid for the one year, and after that period the license will be deactivated unless you renew the license.Reply from Wondershare Recoverit Updated Apr 11, 2023 On our official website we do provide you two licensing options, 1 Year Subscription as well as Lifetime License. Learn More What is a "1-Year Subscription" and how do I turn off the automatic renewal? Once that has been received, it is expected that you will get a return of your sales tax within 1-2 business days. For reversal of the taxes, you would need to fax a copy of Certificate of Exemption form which proves the tax exemption status to the number listed below for your corresponding country. If you have been charged taxes by our payment platform, and you are a tax exempt entity, you will need to contact the payment platform directly. Learn More How do I get a refund of taxes paid? ![]() Wondershare charges VAT for European Union countries, United Kingdom, Australia and Japan. Learn More Do you charge VAT on my purchase? We offer two solutions for our customers if they end up with the wrong product accidentally. Learn More If I buy the wrong product by mistake, can I exchange it? If you have applied for a refund and haven't received the funds yet it could be due to one or more of the following reasons. Learn More Why I haven't received the refund yet? Refunds will be approved within this guarantee under the accepted circumstances. Wondershare provides a 30-day Money Back Guarantee for most products (and 7-day Money Back Guarantee for Data Recovery products). ![]()
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